Quality Manager

Role details

Job Title: Quality Manager

Job Description

The Quality Manager is responsible for leading and maintaining the quality management system for a pressure-sensitive label stock manufacturing facility. This role ensures that raw materials, in-process production, and finished goods meet defined specifications and customer expectations. The Quality Manager oversees incoming raw material inspection, QC laboratory operations, manages customer claims, drives corrective and preventive actions, and supports continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.

Responsibilities

• Lead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.
• Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.
• Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.
• Lead internal training on quality standards and expectations.
• Lead disposition decisions for nonconforming materials.
• Report on quality performance; review customer claims for trends and improvement opportunities.
• Conduct statistical analysis to drive decisions and priorities.
• Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.
• Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.
• Maintain and control documentation and data, including completion of customer quality surveys.
• Collaborate cross-functionally with R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standards, with Procurement to ensure raw materials from external suppliers meet quality requirements, and with Operations to proactively identify and resolve issues impacting product quality.

Essential Skills

• Quality assurance
• Leadership
• Quality management
• ISO 9001
• Material science
• Chemistry
• Paper science
• Six Sigma

Additional Skills & Qualifications

• BS Degree in Chemistry, Paper Science, Materials Science, Engineering or related field
• 5 plus years of Leadership experience within Quality
• Experience with ISO 9001

Work Environment

The position operates within a day shift schedule but involves overseeing rotating crews across a 24/7 operation. This includes managing both Technician and exempt employees.

Job Type & Location

This is a Permanent position based out of Green Bay, WI.

Pay And Benefits

The pay range for this position is $120000.00 - $160000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

medical, dental, vision, prescription drgu, wellness programs, STD, LTD Life insurance, company matching 401k and pension.

Workplace Type

This is a fully onsite position in Green Bay,WI.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.