Technical Service Engineer - Application Development (Digital Printing Specialist)

Role details

Job Description

This customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities.

The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption.

This position requires significant travel and the ability to independently support customers on-site globally.

Responsibilities

Essential Duties & Responsibilities

Core Responsibilities

• Participate in the market implementation of new applications, product launches, and distributor training.
• Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).
• Own resolution of customer complaints, product performance issues, and process-related concerns.
• On-site customers support for product adoption, equipment conversions, DTF system optimization

Product Development & Commercialization

• Participate in performance validation of DTF inks, films, powders, and related consumables.
• Carry-out external Beta test programs.
• Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.
• Support commercialization planning and application activities.

Customer Specification Development

• Identify customer-specific technical requirements including:

• Ink performance
• Color gamut
• White opacity
• Wash durability
• Print speed
• Printer compatibility
• Compliance requirements

Technical Documentation

• Develop:

• Information Bulletins (PIBs)
• Printing recommendations
• Application guides
• Color management documentation
• Training materials
• Distributor technical support materials

Customer Complaint Resolution

• Support investigation and resolution of:

• Print quality issues
• Ink settling concerns
• Film release issues
• Powder adhesion issues
• Color consistency issues
• Printhead clogging concerns
• Equipment compatibility issues

Travel Requirements

Required Travel: 70-80% domestic and international travel

Travel Will Include

• Customer visits
• Distributor support
• Product evaluations
• Technical troubleshooting
• Trade shows
• Beta testing activities
• Training programs
• Product launch support

Qualifications

Education

Required

Bachelor's degree or equivalent in field experience

Experience

Required

• Minimum 3 years of relevant technical experience.
• Experience supporting industrial customers in a technical or applications role.
• Hands-on experience operating digital printing systems.
• Experience with DTF or related digital textile printing technologies.

Preferred

• DTF production troubleshooting experience.
• Experience with textile inks, films, and powders.
• Color management, ICC profiling, and workflow optimization experience.
• Experience with RIP software and digital print workflows

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About Us

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you’ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By *playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself* you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, [email protected] .