Senior Field Technical Service Rep. (Grand Rapids, MI)

Role details

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including: Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan. Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance. Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match. Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.

Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

POSITION SUMMARY

Senior Field Technical Service Representative responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory, line trial support, new model color program management/support, and customer complaint assistance. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Coordinator, and/or Account Manager. POSITION RESPONSIBILITIES: Coordinate and communicate day to day operations and projects with customer base and appropriate Lansing personnel via maintaining action register.

Attending regular technical project meetings with customer base Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management Assist in generating all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner. Update Action Registers and chair internal meetings as required. Maintain Line Audit and Trial Form documentation. Complete necessary reports to effectively track NPAA performance at account (action registers, quality, KHB document, and monthly reports).

Facilitate internal team meetings for action register and other project reviews. Assist Account Manager in accurate forecasting of materials. Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria. Perform QC tests on NPAA materials on site as required. Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Contribute to developing customer application line correlations and assist Lansing group in formula optimization. Track and document process and/or robot program changes.

Recommend process and/or robot program changes for product performance improvement Coordinate and monitor sample submissions and production trials. Enter Customer Complaint and RGA requirements with sales and account manager. Monitor customer production runs and communicate customers’ performance requirements within account. Recommend process and/or robot program changes for product performance improvement Document customer line process to maintain correlation, determine root causes as needed, and assist in determining preventive actions.

Coordinate sample submissions and production trials Participate in facility continuous improvement activity programs QUALIFICATION REQUIREMENTS: The individual must be able to perform each essential job duty and responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.

Required Minimum of 3 years of customer based technical experience in coatings industry (2 year degree preferred) Computer and software skills are a must (Microsoft Excel and Word) Communication skills (report writing and data interpretation) Good organizational skills (data collection / graphing) Interpersonal skills Strong customer focus and relationship building skills Good problem solving skills Be able to work with 2 component coatings and isocyanates Time management skills Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use Ability to work off shift hours in order to meet the needs of the business.

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.