Technical Service Specialist, WI

Role details

LOCATION

WI, USA,

COMPANY

Surventis Surface Treatment LLC

JOB FIELD

Marketing & Sales

JOB TYPE

Permanent

JOB ID

145467

FLEXIBLE WORK OPTIONS

Remote

Now hiring! Technical Service Specialist – Wisconsin

Located in the state of WI or close (Remote)

We are looking for a Technical Service Specialist to join our Sales team in WI.

New finish, Proven expertise. Bolder ambition.

If you're someone who inspires others, owns their impact, and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it- this is your place.

As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within your territory.

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50-75% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist, you will...

• Providing technical support and service to key customers at their facility.

• Fostering a Safety mindset acting as a safety ambassador for your customers.

• Completing all required Surventis compliance trainings, complete and pass all required technical training utilizing the Surventis/ Chemetall CL3 platform, in person live training and adjacent technical seminars.

• Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system clean outs, team audit meetings, process analysis, and inventory management where necessary.

• Planning service visits with the purpose of bringing value to the customer. The goal is to develop and strengthen relationships with key stakeholders.

• Communicating with a written service report utilizing clear purpose driven comments of action items and findings. Loading service reports Salesforce and notifying all key stakeholders.

• Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference.

• Setting up each account with the proper process instructions for the chemical process supplied by Surventis/ Chemetall.

• Educating customers on proper handling of chemicals, reagents, and sample submission procedures.

• Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment provided by Surventis / Chemetall to the account.

• Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers).

If you have...

• Bachelor’s degree in chemistry or chemical engineering is preferred. We are also open to High School diploma or associate degree with more experience.

• Minimum of 1 year of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications is preferred. We are also open to fresh undergraduates with chemistry backgrounds.

• Ability to learn new skills and techniques associated with different product applications and chemical programs. (Products include metalworking fluids, paint pretreatment, e-coat, etc.)

• Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision.

• Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety.

• Troubleshooting and problem-solving skills with an analytical mindset.

• Inventory management/control and product ordering.

• Relationship management experience, building and strengthening relationships with customer's technical department.

• Excellent communication skills, both verbal and written.

• Basic computer skills are required. (MS Office Products, Salesforce, etc.)

• Ability to work collaboratively with internal and external teammates (Surventis-Chemetall and customers) to execute established account strategy and achieve established goals.

• Ability to lift 50lbs and stand for long periods of time.

• Travel for this position is 50-75% with occasional overnight travel within your territory.

Privacy statement

Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process.

Pay transparency

Surventis is committed to pay transparency practices. The competitive Pay Range for this role is $64,000 - $96,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.