Technical Service Representative

Role details

The Technical Services Representative drives sales for the General Industrial division in a specific geographic territory by providing product and application support and information as well as sales expertise. This position will travel to various sites to liaison between technical, sales, and operations (plants and facilities), and answer customers’ technical or scientific questions regarding products, service, operation, and maintenance.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Research and communicate product knowledge and trends in General Industrial markets and technologies
• Communicate competitive information, new products, and selling issues to Sales Force
• Effectively build relationships with customers by understanding and supporting their business
• Assist customers with identifying their paint specification, product inventory control, and re-ordering needs
• Advise customers of applications product line changes and improvements.
• Train customers on product knowledge and application methods
• Respond to and resolve any customer complaints
• Manage product test runs and conduct technical training at designated customer facilities
• Assist with equipment installations and various line or equipment modifications/adjustments
• Assist Sales Representatives in generating leads
• Assist Sales Representatives by preparing samples, panels, etc. for presentations
• Provide technical support for product demonstrations
• Operate tinting, mixing, and industrial material handling equipment including forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc. in an efficient and safe manner
• Troubleshoot on-line technical problems, such as correcting batches and formulation of products, and partner with laboratory to resolve technical issues

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to travel as required for this position

Preferred Qualifications

• Have at least one (1) year of experience in a technical service role in the paint and/or coatings industry
• Have at least one (1) year of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience in industrial maintenance
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have an associate degree or higher in Maintenance, Science, Technology, Engineering, Business, Sales, or Marketing
• Have completed a field technician internship and/or apprenticeship
• Have previous work experience selling or supporting the sales function for metal and plastic coatings and related products
• Willingness to relocate for future job opportunities