Technical Services Engineer

Role details

What You'll Be Doing

The Technical Service Engineer will work with all facets of our business on product, process and application related developments. The TSE consults with customers on process equipment, process setup, and will engage the customer to ensure products have the highest likelihood of succeeding in applications for the Pipe & Profile, Wire & Cable, Film and Sheet and other extrusion markets. The TSE will often work directly with the customer, independently of other commercial support.

• Provide leadership on product introduction trials at the customer: This means developing a detailed understanding of the customer’s equipment, processes, and leading pre- and post- trial assessments through trial plans, reports and coordinated discussions with key stakeholders.
• Provide leadership on product related issues at the customer: This means developing a detailed understanding of the customer’s complaint, equipment, processes, and leading pre- and post- trial assessments through trial plans, reports and coordinated discussions with key stakeholders.
• Support Sales in the investigation, resolution and documentation of quality complaints from customers to achieve an equitable outcome.
• Audits competitive products to improve existing products or support development of new ones.
• Provides technical input on trends and changes in market conditions.
• Builds business case proposals for New Product Developments (NPDs).
• Support the maintenance of technical certifications such as NSF, UL, PPI, CSA.
• Independently executes service calls at customers in support of new or existing product trials.
• Actively participates in industry consortiums and competitive intelligence gathering.
• Conducts training, provide start-up assistance and educates customers on our products.
• Obtains and maintains a thorough working knowledge of related applications, properties and processability of product lines and other polymers.
• Collaborate with customers to optimize manufacturing processes for increased quality and production output, resulting in differentiable value that is obtained when working with our company.
• The successful candidate must also be able to conduct hands-on extrusion trials at customer facilities. This may include actual machine operation and setting processing parameters.
• Travel up to 50% of the time, planned and/or unplanned.

What You Need to Succeed

• BS in Mechanical Engineering, Chemical Engineering or related field.
• Minimum of 10 years of progressive experience with Polyolefins, XLPEs, Polyamides, EPR and EPDM rubbers, Nylons, PVC in an application development, process development, technical service, production, quality control capacity.
• Minimum of 5 years working with twin screw and single screw extrusion processes, setting up pipe and wire extrusion equipment. Familiar with crosshead dies, pressure or tubular extrusion, continuous catenary vulcanization lines, moisture cross-linkable extrusion processes.
• The ideal candidate would possess excellent communication skills, be service oriented, have leadership ability on both technical and commercial topics, be self-directed and able to interface and collaborate across all levels of the company.
• Experience in developing executive level relationships and leveraging them to close business.
• Excellent analytical and problem-solving abilities.

Why You’ll Love Working Here:

• Room to Grow: This position offers career advancement opportunities as you learn and grow with us.
• Team-Oriented Environment: You’ll work in a safety-focused, collaborative, and supportive team.

What We Offer:

• Competitive Pay and Benefits: Includes health, dental, 401(k), paid time off, etc..
• Job Stability: Join a company that's growing and rewards your dedication and hard work.
• Training and Development: Get the tools and support you need to succeed and advance in your career.

Ready to Start Your Next Adventure? If you're looking for a rewarding role with great pay and benefits, we’d love to hear from you! Apply today and take the next step in your career with us.