Technical and Quality Manager - Oxford, NC

Role details

WHY DO WE NEED YOU?

*What is the job?*

The Technical & Quality Manager will serve as the site’s technical subject matter expert (SME) on process, process controls, and quality testing/standards. Reporting directly to the Plant Manager, this role is responsible for all quality, analytical, and process-related activities at the plant. The position ensures compliance with industry standards, supports continuous improvement initiatives, and supports both internal teams and external customers in achieving the highest standards of product quality, compliance, and performance.

Commitment to Safety

• Ensures a safe, compliant workplace by leading by example
• Applies technical expertise to reduce safety hazards and risks in the plant

Quality & Compliance

• Ensure compliance with all relevant product specifications, ASTM, and UL standards.
• Oversee raw material quality programs, including incoming inspections, testing, and Corrective & Preventive Actions (CAPAs).
• Manage and maintain quality management systems, documentation, and audit readiness.
• Develop, implement, and enforce plant quality policies, procedures, and standards.

Enhanced Product Quality

• Apply specialized expertise in quality and process control to ensure products meet stringent quality standards, reducing defects and improving reliability.
• Leverage customer-facing role to capture the Voice of the Customer (VOC), address pain points, and ensure products always meet Fitness for Use (FFU).

Process Control & Efficiency

• Act as the site’s technical SME for manufacturing processes, process controls, and product testing.
• Identify inefficiencies in production, implement corrective actions, and drive process improvements that reduce waste and increase productivity.
• Lead process capability initiatives by supervising process engineers, with the goal of reducing variation and minimizing disruptions that affect output and product quality.

Innovation & Continuous Improvement

• Champion the identification and deployment of best practices across the plant and broader organization.
• Oversee all trials for process improvement, raw materials, and new products. Includes pre-trial coordination, training, post-trial testing, and wrap-up report.
• Support troubleshooting of complex technical issues, identifying root causes, and implementing sustainable solutions.

Customer Engagement & Support

• Serve as the primary technical resource to Sales teams for product performance, quality issues, and customer complaints.
• Participate in customer site visits, technical discussions, and joint problem-solving activities.

Employee Training & Development

• Provide training and mentorship to staff on quality standards, procedures, and process control methodologies.
• Build a skilled workforce capable of sustaining high performance in quality and process management.

Leadership & KPI Management

• Lead and develop the Technical & Quality team, ensuring training, coaching, and performance management are in place.
• Monitor quality KPIs, report performance trends, and implement corrective measures when targets are not met.
• Quality & Process Control Pillar Leader

IS THIS JOB FOR YOU?

*What do you bring?*

• Bachelor’s degree in Engineering Preferred
• 7+ years in manufacturing quality or process engineering required
• Strong knowledge of ASTM/UL standards, quality systems, and process control methodologies (SPC, Six Sigma, etc.) Required
• Proven ability to lead cross-functional teams and manage customer-facing technical discussions Required
• Excellent problem-solving, analytical, and communication skills. Required

TO MAKE SURE NOTHING IS FORGOTTEN

Employees have the flexibility to choose the benefits that best fit their individual needs: Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program

A LITTLE MORE ABOUT US

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].