Technical Process Instructor 5

Role details

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

You will translate complex process and equipment concepts into clear, engaging learning experiences that strengthen technical capability and accelerate proficiency. Through effective instruction, hands-on coaching, and consistent delivery of high-quality training, you will help employees and customers apply best practices safely and confidently, improve operational performance, reduce knowledge gaps, and support stronger business and customer outcomes.

What You’ll Do

• Develops deposition process courses and delivers technical training on Lam deposition tools.
• Conducts process technical training for customers and Lam employees on complex process applications and fundamentals across multiple products.
• Collaborates closely with cross-functional teams, including subject matter experts and customer support engineers, to ensure course content is relevant and applicable.
• Manages course development projects to ensure high-quality training materials are completed on schedule.
• Delivers courses through synchronous formats, including in-person and remote sessions, as well as asynchronous web-based training. 10 - 15% travel may be required.
• Develops and delivers training for Lam process and product engineers and customers with diverse academic backgrounds and levels of experience.

Leadership

• Serves as a technical resource for colleagues and students.
• Collaborates with cross-functional teams to obtain the information and outcomes needed.
• Conducts technical literature reviews to address gaps in theory and process mechanisms.
• Updates existing courses and develops new training for the latest products.

Customer Relations

• Represents the company professionally in customer interactions. Applies knowledge of the company’s products and services to keep existing and potential customers informed and serves as a process technical training liaison between customers and subject matter experts to ensure questions are addressed.
• Drives continuous improvement of existing courses.
• Demonstrates a strong passion for teaching and learner development.

Who We’re Looking For

• B.S. or equivalent with 12+ years of relevant work experience; or
• M.S. with 8+ years of relevant work experience; or
• Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics with 5+ years of relevant work experience.

Preferred Qualifications

• Semiconductor industry experience with in-depth knowledge of Lam deposition tools.
• Strong knowledge of plasma deposition processes and fundamental principles.
• Ability to mechanistically connect fundamental principles to process results.
• Strong device-integration knowledge, including the ability to explain how deposition applications fit within the overall fabrication process for logic and memory devices.
• Experience evaluating and resolving productivity-related issues, such as chamber cleaning, process troubleshooting, chamber matching, and defectivity.
• Strong understanding of chamber design and its impact on process results.
• Strong organizational skills with a demonstrated ability to manage multiple priorities simultaneously.
• Excellent interpersonal skills with a demonstrated ability to work effectively and efficiently with diverse teams, customers, and internal and external partners.
• Experience developing and delivering technical training sessions.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

*Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.*

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.