Quality Supervisor

Role details

POSITION TITLE: Quality Supervisor Shift: 6 :00 AM – 4:00 PM (Monday-Thursday) Salary: $34.00-$38.00 Summary The Quality Supervisor serves as the primary onsite quality resource for the Lancaster facility and is responsible for overseeing day-to-day quality activities. This position monitors inspection, testing, material disposition, quality holds, and related problem-solving efforts while communicating quality risks and escalating significant concerns to the Director of Quality & Technical Development.

Responsibilities Lead day-to-day quality activities for the Lancaster facility, including first-shift inspection, testing, release, and production support; provide guidance to second-shift Quality and Operations personnel when follow-up or escalation is needed. Make routine decisions regarding product acceptance, rejection, containment, rework, and disposition within established authority; escalate high-dollar holds, significant customer risks, unclear specifications, repeated failures, or other high-impact issues to the Director of Quality & Technical Development.

Manage quality holds and related records, including identification, segregation, status accuracy, investigation progress, disposition documentation, aging, inspection/test result review, conformance verification, and communication to affected departments. Provide floor-level problem solving and lead or support containment, root cause analysis, corrective actions, and verification of effectiveness for production quality issues. Investigate or support customer complaints by gathering samples, production records, test data, photographs, operator input, and other evidence for formal reporting.

Support Supplier Corrective Action Reports (SCARs) by evaluating incoming material concerns, testing affected raw materials, documenting nonconformances, gathering samples and evidence, and coordinating information with Purchasing and suppliers. Test and disposition incoming raw materials in accordance with specifications, sampling plans, and established test methods; promptly communicate out-of-specification results. Assist with manufacturing, technical, supplier, and customer trials, including pre-trial preparation, sampling, testing, observations, data collection, and post-trial summaries.

Compile and analyze quality data related to holds, scrap, complaints, raw material performance, coat weight, release, dimensional results, and other product or process characteristics. Identify recurring issues and adverse trends and recommend containment, process improvements, specification reviews, training, or corrective action as appropriate. Partner with Production, Technical, Purchasing, Customer Service, and site leadership to resolve quality concerns. Train and coach Quality personnel and production employees on inspection methods, testing requirements, defect recognition, documentation, and quality standards.

Ensure shift handoffs clearly communicate open holds, pending tests, deviations, special instructions, trials, and risks requiring follow-up. Support internal and external audits, document retrieval, corrective actions, calibration activities, and compliance with ISO and company quality-system requirements. Maintain a safe, organized, and audit-ready laboratory and quality work area, including proper handling, identification, and retention of samples. Assist team members as needed, and work overtime or adjusted hours as assigned.

Qualifications

Required Skills, Education, and Experience Education: Bachelor's degree or equivalent experience in Quality, Engineering, Chemistry, Materials Science, or related technical field; equivalent relevant industry experience may be considered.

Experience

Minimum 3-5 years of quality experience in a manufacturing environment. Experience with PPAPs, customer qualifications, and validation testing. Knowledge of SPC, Lean Manufacturing, or Six Sigma methodologies. Experience within manufacturing, adhesives, coatings, films, or converting industries. Experience developing quality metrics, KPIs and management review reporting. Experience with ISO 9001 Quality Management Systems.

Skills

Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience conducting root cause analysis and corrective actions. Ability to effectively interface with manufacturing, technical, and management teams. Strong organizational skills and attention to detail. Strong project management and organization skills with the ability to manage multiple priorities. Outstanding personal integrity and ethics Travel Requirements Minimal required but some as necessary Physical Demands The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is frequently required to stand; walk; use hands or fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The individual is occasionally required to sit. The individual must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

The job description is not an exhaustive listing of all responsibilities and may be revised at any time.