Quality & WCM Manager

Role details

The Role Lead the development, implementation, and continuous improvement of the Quality Management System (QMS) across manufacturing and global service center operations. This role is responsible for ensuring compliance with ISO 9001, ISO 14001, regulatory requirements, and applicable product standards while driving quality excellence for specialty film products serving the automotive, healthcare, aerospace, and electronics industries. The Quality Manager partners closely with Operations, R&D, Technology, and Supply Chain to support new product development, process optimization, and operational excellence initiatives.

The ideal candidate is a strategic leader with strong technical expertise, business acumen, and a proven ability to translate complex quality requirements into measurable business results. People: Lead, develop, and mentor the Quality team through effective coaching, performance management, workforce planning, training, and employee development. Foster a culture of accountability, collaboration, safety, and continuous improvement while ensuring compliance with ISO requirements and Environmental, Health, and Safety (EHS) standards. Resource Deployment: Manage departmental budgets, labor utilization, and CAPEX initiatives to achieve cost and performance objectives.

Deploy resources to address product quality concerns, customer complaints, warranty claims, and supplier issues. Analyze quality data to identify improvement opportunities, lead cross-functional projects, and represent the organization in customer and supplier quality matters, including specification development and negotiation. Quality Systems: Maintain and enhance the ISO 9001 Quality Management System, ensuring ongoing certification compliance and operational effectiveness. Lead Management Reviews, KPI reporting, audits, and quality improvement initiatives.

Utilize quality methodologies and analytical tools, including PFMEA, SPC, DOE, DMAIC, and Root Cause Analysis, to improve process capability, reduce defects, increase yields, and strengthen overall manufacturing and supply chain performance. Product Compliance & Quality Assurance: Serve as the site Product Compliance Officer with responsibility for product safety, regulatory compliance, and quality assurance programs. Conduct audits, risk assessments, and gap analyses to ensure compliance with applicable regulations and internal requirements.

Lead training, communication, investigations, and Corrective and Preventive Action (CAPA) activities while partnering with site leadership to address product safety and compliance concerns. Continuous Improvement & Operational Excellence: Champion Lean Manufacturing and World Class Manufacturing (WCM) principles to drive sustainable operational improvements. Lead continuous improvement initiatives utilizing methodologies such as Kaizen, Value Stream Mapping, 5S, Standard Work, Visual Management, SMED, and Poka-Yoke to improve safety, quality, delivery, cost performance, and employee engagement.

Drive productivity improvements, waste reduction, cost optimization, and a culture of continuous improvement throughout the organization. Requirements + Bachelor's degree in a Technical discipline (i.e. Mechanical, Electrical, Chemical, Polymer).

Master's degree preferred + 10+ years' experience Management and extensive experience managing ISO 9001 quality systems and Experience in Quality Assurance preferred in the wet processing and laminating industry + 10+ years' experience Experience serving customers in highly regulated fields such as healthcare, automotive, aerospace + 5+ years' experience Expertise in metrology and the design and use of inspection systems, especially in the films processing industry + 5+ years' experience Web based processes (metalizing, coating & laminating, slitting) strongly preferred + Knowledgeable of OSHA requirements, must have a strong commitment to safety practices & principles + Familiarity with PPAP strongly preferred + Experience with healthcare related QA procedures: IQ / OP / PQ strongly preferred + Experience working with SAP + Expertise with DMAIC and other six sigma tools + Fluent with different root cause analysis techniques like 5why's, 8D, fishbone diagrams + Experienced in analyzing and presenting data in graphical and other forms Ability to draw conclusions and develop/present options from investigations and data analysis + Ability to develop and give presentations to various levels throughout the organization + ISO 9001-2015 Lead Auditor Certification strongly preferred + Lean / Sigma Certification strongly preferred + Quality Management Certification strongly preferred Certain states require pay information to be provided in job postings.

Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' well-being and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position, which is $111,000 to $177,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures.

The Total Target Cash range (base pay and annual bonus) for this position is $127,650 - $203,550. Bonus payments are part of variable compensation and, by nature, can vary based on company and individual performance and are not a guarantee. Employees have the flexibility to choose the benefits that best fit their individual needs: Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance Healthcare Saving Account and Flexible Spending Account options LiveWell Wellness Program Employee Assistance Program (EAP)Paid Time Off and Paid Parental Leave Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan Company-provided Life Insurance, AD&D, Short-Term Disability Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance Additional Benefits – Helping shape the experience and impact you want Group Legal Identity Theft Protection Auto and Home Insurance Pet Insurance and Discounts Back-up Child & Elder Care Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected] .