On Site Representative Automotive

Role details

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll d0 Job Summary: Manage service and technical functions for Henkel products at a major automotive OEM Essential Duties and Responsibilities: Responsible for working with automotive pretreatment systems, automotive sealing and adhesive systems and additional process areas. Includes: Performing daily tests and quality audits to ensure processes are within specifications. Recording results and providing reports to customer management and staff. Communicate effectively with plant personnel at all levels.

Develop effective account management, service & sales support strategies, and activities to cultivate new business opportunities to provide an outstanding field service and support commitment. Develop, manage, and apply organizational resources to provide excellent customer and technical support. Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms. Maintain high standards and professional image of the company. Order Henkel product, track shipments, monitor inventory levels and usages of Henkel products. Champion site continuous-improvement projects that result in process efficiencies and recognized value.

Analysis of Problems: Daily troubleshooting to resolve customer issues internally and externally. Decision Making: Autonomy required at customer facilities on a daily basis. Decision making internally and externally related to projects, due dates and general follow-up with internal and external contacts. Internal and External Relations: Position will work closely with internal and external sales teams, sales management, and technical service employees. Position requires daily interaction with customers at all levels of their organization.