Global Quality KAM Auto OEMs

Role details

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do Serve as the primary Quality representative for assigned Global Key Accounts, ensuring customer expectations are clearly understood, represented internally, and aligned with Henkel’s capabilities and strategic objectives. Build trusted partnerships with customers and internal stakeholders, including Global Business Managers, by driving performance reviews, aligning priorities, supporting new projects, and ensuring customer satisfaction. Deploy and govern customer-specific quality requirements globally, ensuring effective integration across operations, functions, APQP activities, and business change initiatives.

Lead the resolution of critical customer quality issues, driving cross-functional and customer-facing teams through containment, root cause analysis, corrective and preventive actions (CAPA), and sustainable issue closure. Establish robust quality performance management systems, including reporting, KPI tracking, risk identification, escalation processes, and proactive communication to protect Henkel’s business and reputation. Drive continuous improvement and capability development, collaborating globally to strengthen quality competencies, standardize best practices, and enhance Henkel’s ability to meet current and future customer expectations.